February 11, 2021 @ 11:30 AM – 12:30 PM
While Root Cause Analysis (RCA) is an often-used term, it is ill-defined in the marketplace. Therefore, whatever process people are using to solve problems, they call it ‘RCA’. This presentation will focus on the field-proven critical thinking processes involved to solve ANY undesirable outcome, in ANY industry – from manufacturing, to healthcare, to safety to brewing craft beer! Unless we are striving to understand the reasoning behind why good people, make bad decisions…we are not doing holistic, effective RCA, we are doing Shallow Cause Analysis! Case studies from manufacturing and safety will be used to demonstrate the practical application of the concepts presented.